IT Service Request IT teams receive a wide variety of customer requests. Whether incoming inquiries are asking for acce
How to Set up Microsoft Authenticator for 2-Factor Authentication If you are required to download the Microsoft Authenticator for the purpose of two factor Authentic
Ticketing Process To create a ticket via Support portal: Once logged in to the support portal, select raise a serv
Dashboard The first screen that opens after logging into UB is the Dashboard. Dashboards are configured by the
IT Ticketing Process Freshservice is the new IT Service Management Platform to enhance business workflow and user experie