Ungerboeck Support Site
Ungerboeck Software has a support site that is commonly referenced in articles within this knowledge base.
Please create an account by clicking here, you must use your MRC email address ('@mrc.net.au').
The Ungerboeck support site grants you access to over 1,500 useful articles and announcements from Ungerboeck, and the ability to interact with other Ungerboeck users.
Please be advised of expected digital behaviour and conduct if participating in community discussions, you are representing the Melbourne Racing Club:
Please keep all posts professional. Any posts that are positive or negative and in the context to the conversation are allowed, regardless of whether it’s favorable or unfavorable to Ungerboeck Software. Any posts which are offensive, demeaning and/or completely out of context are subject to be deleted, without notification to the author, by Ungerboeck Software.
Once created, it is recommended that you bookmark the sign in page (Google can show you how to do this), alternatively, it can be accessed directly from Ungerboeck Software by navigating to the Knowledge Base from the Help dropdown (found throughout modules).
Do not create tickets with Ungerboeck Support i.e. do not click 'Submit a Ticket' from this drop down, this is restricted to nominated MRC employees only.
If you require assistance with Ungerboeck, firstly, ask a team member, and if further assistance is required, please create an IT Support ticket.