Member Free Drinks Process
Confirm the dates:
Before the start of each season, when you’re planning renewals and fulfilment, confirm the free drink dates with the Membership Team/Lee.
Once dates are decided, you’ll need to get these approved by the F&B and Staffing Teams at Caulfield as well as Ash Robertson and Kenny Keane at Mornington. (Recommendation) Use a Monday.com board to track your Members Free Drinks list for each Raceday.
Briefing Vouchers (tags):
Once approved by all relevant Departments, the Member Free Drink dates will need to be briefed to the relevant departments.
Membership Team will need to confirm which members should be entitled to these entitlements upon renewing/joining each season, once the Membership Team creates the Tag, there can then add it to relevant accounts. For example, MRC Full = Yes, MRC Alumni = No
Once the Member Free Drink (Tag) has been loaded into UB, check all dates are correct in UB and the correct membership types are receiving them.
Creating a Member Free Drink (Tag):
To create a Member Free Drink (Tag) or if a new free drink date pops up, please follow the below steps to create:
1. In Ungerboeck, search for “Tags”
2. Select “Add”
3. Enter the details for your Tag – see example below.
- Please check the “POS Voucher PLU” ”POS Product ID” code with F&B first. Caulfield PLU: 15838 ID: 106746 Mornington PLU: 10180 ID: 107450
- Please ensure the “POS Voucher Valid” is setup with the date of the event.
4. When Tag is ready and synced, Membership team will load these to the required members accounts.
Select group and edit multiple contacts:
5. Tick “Add Product and Services” and choose the correct Tag
Hit “OK”
6. Tags/P&S should now all be added in the correct accounts. Cross check to make sure.
Checks and Reminders:
Before each free drink/discount race day, send a reminder to the below people:
Casual Staffing, Marcus Roberts, Blake Craven, Michael Ostroburski, Lee Maziarz, Patrick Boyle, Lee Scott, Chris Ferris, Kenny Keane, Bhemish Tanakoor, Ashley Robertson (Mornington Race Days only)
Please also follow up with Blake to ensure POS/TASK has been tested and free drink/discount can be redeemed ahead of race day.